John is responsible for all product management at IEG4.
Ever since we created OneVu and OpenProcess we have been thinking about creating a 'Chatbot' that is capable of acting as a virtual call centre agent. Being able to answer questions and provide progress updates on requests a customer has made without the need to speak to someone and even open a browser.
OneVu AI leverages the capabilities of both OneVu and OpenProcess to provide two new functions. These are:
- OneVu AI - Track
- OneVu AI - QnA
We will cover the progress tracking feature available now below to give you a feel for how advanced OneVu AI already is.
A complete Council wide digital platform enabling you to provide citizens with a single view of their council, provide >200 online services and enable citizens to track the progress of items online.
Alderley Edge SK9 7QD