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Ever since we created OneVu and OpenProcess we have been thinking about creating a 'Chatbot' that is capable of acting as a virtual call centre agent. Being able to answer questions and provide progress updates on requests a customer has made without the need to speak to someone and even open a browser. 

OneVu AI leverages the capabilities of both OneVu and OpenProcess to provide two new functions. These are:

  • OneVu AI - Track
  • OneVu AI - QnA

We will cover the progress tracking feature available now below to give you a feel for how advanced OneVu AI already is.  

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About the author

John is responsible for all product management at IEG4. 

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A complete Council wide digital platform enabling you to provide citizens with a single view of their council, provide >200 online services and enable citizens to track the progress of items online.

IEG4 Ltd.

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Alderley Edge SK9 7QD